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This course provides the first step towards professional qualification in ITIL® Service Management and membership of the Institute of IT Service Management. An understanding of ITIL® brings with it an... more information | send enquiry

Understand the most popular framework for IT Service Management and obtain the ITIL Foundation Certificate. FREE Training Guide from website. Prices from £675 incl exam. All UK dates. Focus works wi... more information | send enquiry

Led by a Global ITIL Implementation Specialist you will... Develop a working knowledge of the ITIL model, its components and how they are inter-related; Know the key stages in an ITIL implementation p... more information | send enquiry

Save money and time by studying ITIL anytime, anywhere in an interactive and multimedia rich environment! Study from a CD then book yourself in to sit an ITIL Foundation exam at one of our centres aro... more information | send enquiry

The IT Infrastructure Library is a popular approach to IT Management, dealing with examples taken from both public and private sector experience. more information | send enquiry

This intensive workshop is intended for Service Management Consultants (internal or external), Programme Managers and Line Managers with responsibility for increasing the efficiency and effectiveness ... more information | send enquiry

The course is intended to promote ITIL ‘Best Practice’ in Service Level Management, and allows the course attendees the opportunity to explore all aspects of Service Level Management in detail, throug... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

This intensive two day Service Improvement Workshop will enable you to ‘kick start’ a Continuous Service Improvement Programme within your organisation. You will learn how to assess the capabilities ... more information | send enquiry

This 3-day course explores the guideance in ITIL Financial Management to understand the processes involved, opportunities and challenges faced when implementing the discipline. This course is used in... more information | send enquiry

The seminar will explain the key disciplines that make up ITIL, the benefits that can be achieved and the key points to consider when implementing ITIL. Who should attend? * Is our IT aligned with ... more information | send enquiry

A one day course for IT professional embarking on the Service Support and Service Delivery ITIL Service Management qualification. The purpose of the day is to prepare delegates for the Manager's exam... more information | send enquiry

Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation. IT professionals who ar... more information | send enquiry

This workshop, together with the ITIM Service Delivery Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the examination leading... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

This is an accelerated introduction to the concepts, terms, definitions, benefits, and objectives of ITIL run over 2days on a weekend. The key relationships and activities within the core ITIL proces... more information | send enquiry

Service Management In Action (SMIA) is an innovative business simulation course that provides delegates with practical experience of aligning business and technology processes. During a lively and ene... more information | send enquiry

Have you invested in PRINCE2? Have you invested in ITIL? Have you discovered a yawning gap between your Project and Service Management? If the answer to any of these questions is yes then this is the... more information | send enquiry

IT is often the mainstay of business operations. Loss of IT services will seriously affect an enterprise's ability to continue in business - even survive. Most organisations are aware of the need fo... more information | send enquiry

The fastest way to the new ITIL® v3 Diploma! If you already hold the ITIL® v2 Manager’s Certificate in IT Service Management, you can become v3 conversant and qualified simply by taking this 4 day v3... more information | send enquiry