You are in Home > Human Resources > Grievance >

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

Understanding the stages of a disciplinary action and how to conduct an disciplinary interview. The course includes: (1) Managing people effectively. (2) Discipline - when is it appropriate? (3) Ru... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

A one hour seminar exploring new legislation in clear every day terms. Ideal for HR professionals, managers, businesses of all sizes. Subjects include: Data protection and medical records Disabili... more information | send enquiry

Objective: To enable participants to identify and handle disciplinary/grievance issues quickly and effectively whilst operating within current employment legislation. Aspects covered include: &#6162... more information | send enquiry

Includes: Managing Difficult People Providing Feedback Resolving Conflict more information | send enquiry

Workshop Contents: Employment Legislation, Background, EPC, Sex Discrimination, Race Discrimination, Equal Opportunities Policy New European Legislation and the knock-on effects Harassment, Handlin... more information | send enquiry

After the course delegates will be able to: Practise the skills and attitudes involved in helping colleagues to solve their own problems and gain an understanding of what counselling can achieve in th... more information | send enquiry

In an environment where change is the only constant, it is crucial that businesses are designed to respond and accommodate change. And as businesses are under increasing pressure to gain – and maintai... more information | send enquiry

Customisable: Bullying in the workplace can lead to illness, stress, resignations, employer's liability claims, constructive dismissal and discrimination claims. What can organisations do to prevent... more information | send enquiry

Costly employment tribunals can be avoided if the necessary procedures are in place and if the managers and supervisors understand the implications of not following them. more information | send enquiry

An overview for HR and line managers focusing on the Employment Rights Act 2002. Full course outline available from www.irenicon.co.uk more information | send enquiry

Dealing with difficult staff is a problem that many managers hope will go away but it rarely does. It is important that justice is seen to be done during a disciplinary interview: you need to questio... more information | send enquiry

Very useful one-day on ''Introduction to Workplace Mediation'- what it is, the six step structure, principles and how best to use within an organisation (also showing footage from PMR video of real li... more information | send enquiry

- • the discipline and grievance process as part of People and Performance Management; • the importance of culture and climate - standards; • interpersonal skills and communication; responsibility,... more information | send enquiry

Disciplinary and grievance procedures play a key role within any workplace and ensuring the process is managed confidently and effectively is essential if employers want to avoid costly tribunal actio... more information | send enquiry

A practical and participative session focussing on the new code of practice for Discipline and Grievance, Employment Law considerations regarding Dismissal and good practice in handling difficult peop... more information | send enquiry

As employment law becomes more complex and employees more willing to bring claims, employers are increasingly likely to be involved in employment tribunal cases.This intensely practical course, packed... more information | send enquiry