This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. By the end of the programme the participants will; ... more information   send enquiry

A Customer Focus programme for managers and/or staff who are responsible for delivering a service to internal customers within an organisation. By the end of the programme the participants will; o I... more information   send enquiry

Focussing specifically at the needs of delegates who are new to managing staff. By the end of the programme the participants will; • Describe what is required of managers in today’s organisation. ... more information   send enquiry

Two Day performance coaching event looking specifically at skills and qualities managers need to be effective coaches in the workplace. By the end of the programme the participants will; o Describe... more information   send enquiry

An event looking specifically at equiping managers with tried and tested performance management techniques to assist them in dealing effectively with development, performance and attendance issues. ... more information   send enquiry

A positive action programme looking specifically at the needs of BME Groups. The event look sat the barriers to advancement caused by racial discrimination with a view to creating effective strategies... more information   send enquiry

An event looking specifically at skills required to effectively undertake a recruitment and selection exercise using tried and tested techniques. By the end of the programme the participants will be... more information   send enquiry

A teambuilding programme looking specifically how teams grow and develop and the role managers and supervisors have in adding value to ensure that the team operates effectively and develops its potent... more information   send enquiry

This is a one day event exploring effective time management techniques to overcome and minimise disruptions and interruptions. The course helps delegates develop practical action plans to achieve obje... more information   send enquiry

This programme will help delegates develop a systematic and effective approach to learning and development. By the end of the course, you will be able to: • write objectives for a learning session •... more information   send enquiry

This course aims to raise awareness of Equality and Diversity issues and encourage managers and staff to adopt a pro-active approach to Equality and Diversity within the organisation and with it’s cus... more information   send enquiry

This is a one day event exploring equality and diversity practices within the Organisation. By the end of the programme the participants will: • be able to identify legislation pertaining to equalit... more information   send enquiry