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Can you distinguish between assertive, aggressive and passive behaviour? We will coach you in the essential skills of assertiveness; transferable skills that you can apply in the workplace or to othe... more information   send enquiry

People buy from people! We aim to give you the essential skills to build long-term relationships with your customers that result in successful face-to-face selling without resorting to high-pressure ... more information   send enquiry

So much time is spent in meetings that it makes sense to use the time wisely. This workshop examines all aspects of successfully chairing meetings - from preparation to managing discussions and recor... more information   send enquiry

Coaching and mentoring is now recognised as a key employee development tool and a major element of the overall training strategy. Sending someone on a training course isn't always enough to support s... more information   send enquiry

Customer complaints an unpleasant waste of time or a business development opportunity? Do your staff make customers feel like they have no right to complain? Today’s customers are more demanding but w... more information   send enquiry

It’s not how satisfied you keep your customers … it’s how many satisfied customers you keep that counts. How many customers can you afford to lose? Customers now rate you as much on your customer se... more information   send enquiry

Customers – the most important people in any business. Are your customer service skills in tip-top condition? Do your customer service skills set you apart from your competitors? This brain-friendl... more information   send enquiry

Effective delegation and staff empowerment is a powerful way of developing the skills of your workforce to achieve your business goals. This course will help those who manage staff to overcome their ... more information   send enquiry

Meetings are a key method of communication with customers and colleagues, but one of the most common frustrations is the waste of time and energy given to poorly managed meetings. This course examine... more information   send enquiry

Teamwork is vital to the success of any organisation, and effective team leadership is key to the overall performance. This workshop examines the team leader’s role - dividing their time between comp... more information   send enquiry

People buy from people! We aim to give you the essential skills for successful face-to-face selling without resorting to high-pressure techniques. The programme covers the key stages of selling, und... more information   send enquiry

The telephone is a key method of communication for many organisations. Millions of customers are lost every year by poor telephone call handling. Make sure you don't lose any customers this way. Le... more information   send enquiry

Staff and customers – the two most important elements of your organisation. Are your customer service skills in tip-top condition? We have over 20 years experience in helping companies get the best ... more information   send enquiry

Do your staff know what you expect from them? Goal setting and performance appraisals are key to maximising the potential of your staff. Measuring and managing staff performance has never been more ... more information   send enquiry

Improving team performance is about achieving business results through the efforts of others. How successful are you? Successfully managing the team and achieving business goals are equally importan... more information   send enquiry

Whether you are speaking to a group of people or discussing something one-to-one, your success is dependent on how well you can persuade and influence others to take your ideas on board. Listening, n... more information   send enquiry

Team Leaders and Supervisors play a key role in any business - linking the senior management team with the rest of the workforce. Effective team management is vital to making any organisation work we... more information   send enquiry

We have developed a series of one and two day IT training workshops for those wishing to improve their IT skills. We can only offer these programmes to clients who have sufficient PCs in one room to... more information   send enquiry

No matter how customer focused your organisation is, sometimes things do go wrong. We all have to deal with difficult or demanding customers occasionally, but how we deal with them can have a signifi... more information   send enquiry

Do your staff know what you expect from them? Goal setting and performance appraisals are key to maximising the potential of your staff. Measuring and managing staff performance has never been more ... more information   send enquiry

How many presentations have you seen that made you switch off? Well-delivered presentations can capture the audiences’ attention. This very practical course looks at the fundamentals of successful p... more information   send enquiry

Receptionists and telephonists are key members of your team and the shop window of your organisation. Their role is crucial as they are usually the first point of contact. Customers form an impressio... more information   send enquiry

Recruitment is costly and time consuming, so selecting the ‘right person’ for the job is essential. When looking to fill a vacancy, recruiters need to consider the skills and competencies required fo... more information   send enquiry

Report writing is an essential management skill in many organisations. Good reports can be persuasive, are easy to understand, draw clear conclusions and make recommendations, saving decision maker’s... more information   send enquiry

What is stress? The course helps delegates recognise stressful behaviour, why it happens, what can be done about it and the effects of stress on individual and team performance. Successful companies... more information   send enquiry

The telephone is an essential tool in the quest for new business. Would your staff benefit from knowing how to increase sales without using 'hard sell' tactics? Our approach works. We will demonstrat... more information   send enquiry

Time management skills are at the top of the development tool kit for everyone, from directors and senior managers to administrative and technical staff. Effective time management can improve persona... more information   send enquiry

Team Leaders and Supervisors play a key role in any business - linking the senior management team with the rest of the workforce. Effective team management is vital to making any organisation work we... more information   send enquiry

The telephone is an essential tool in the quest for new business. Would your staff benefit from knowing how to increase sales without using 'hard sell' tactics? Our approach works. We will demonstrat... more information   send enquiry

A practical course covering chip & pin, using the till & making the most of sales opportunities at the point of service more information   send enquiry

You may be using existing staff to deliver in-house training. That is great – they will usually have a strong knowledge of the topic, the business’s priorities and employees’ expectations and needs. ... more information   send enquiry

Well-written letters and emails will establish your credibility with your customers and enhance your corporate image. Let us help you with planning, grammar, tone, style and proof reading to ensure y... more information   send enquiry