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Why have an appraisal process and not use it effectively? Well managed there are benefits for all concerned. This programme, based on national standards,provides the skillset to carry out effective ap... more information   send enquiry

Effective decision making, improved personal effectiveness, increased awareness of self & others and enhanced customer care are some of the benefits that can be accrued from assertion. This programme,... more information   send enquiry

To provide tools and techniques to manage difficult situations or people in an assertive manner. Includes defining assertiveness, ten steps to becoming more assertive, self assessment and how to overc... more information   send enquiry

To provide skills to effectively coach others. Coaching techniques are explored and practised to enable delegates to actively support others in the workplace. Price up to 6 delegates. Add £95 p.p. the... more information   send enquiry

Tips tools and techniques to provide solid grounding in Customer care. Price inclusive up to 6 delegates. £65 p.p. thereafter more information   send enquiry

Designed for all levels this programme incorporates key presentation skills including planning, preparing, delivering and evaluating both the presentation and presenter. All delegates have a number of... more information   send enquiry

A comprehensive customer relationship course including increased awareness of customer needs. Price inclusive up to 6 delegates. £85 p.p. thereafter more information   send enquiry

A good facilitator can dramatically improve the effectiveness of your meetings and training sessions.This programme provides the skills, techniques and motivation to be a top class facilitator. A thor... more information   send enquiry

To inflence effectively requires an understanding of how others "see the world". This is the foundation upon which this programme is built. The undertsanding of communication worlds is then used to he... more information   send enquiry

This course is designed to improve one to one communication. A prioritised action plan linked to key relationship(s) is created. Supporting information is provided but the course is fundamentally abo... more information   send enquiry

This course provides a thorough grounding in management skills. delivered in 5 modules (Leadership, Team working, Self management, Interpersonal skills and Communication) either consecutively or stagg... more information   send enquiry

A programme designed for organisations without Marketing departments. A step by step by step guide to creating a marketing plan. We provide the tools and techniques and you provide product and market ... more information   send enquiry

The provision of a skilled facilitator to help your meeting(s) achieve their targets. The use of a facilitor as the keeper of the process, timekeeper, meeting manger and provider of useful tools helps... more information   send enquiry

This is the overview of a course that would be tailored to fit your requirements. Mentors, in formal or informal programmes, can have a significant impact on the development of their proteges. This pr... more information   send enquiry

A comprehensive introduction to mentoring and mentoring programmes. The roles of the mentor, protege and organisation are examined and defined. Topics include mentor selection, protege selection, part... more information   send enquiry

The self awareness progamme incorporates a number of self assessments and tests. It is designed to provide delegates with an understanding of how they communicate, learn, impact others and work in tea... more information   send enquiry

Consistency and setting clear levels of expecations are key to managing under performance. This programme emphasises these key attributes whilst covering best practice and legislative requirements. De... more information   send enquiry

To provide knowledge to create an effective recruitment programme. Identifying requirements, creating effective questions and model answers. Price is up to 6 delegates. Add £65 p.p. thereafter more information   send enquiry

To provide tools and techiques to carry out effective selection interviews. Introductions, questioning techniques, closing and decision making. Price is for up to 6 delegates. Add £65 p.p. thereafter more information   send enquiry

This programme is designed for delegates who wish to enhance the effectiveness of their teams. Topics covered include establishing aims and objectives, team development plans, change management, motiv... more information   send enquiry

This course is for "hands on" supervisors/managers in daily contact with direct reports. The day to day management of people is explored and related to delegates' workplace. Packed with tools, tips an... more information   send enquiry

To re-enact day to day situations and how to resolve them. A very practical course focussing on supervising people in the workplace. Working in teams delegates take turns being team leader and have to... more information   send enquiry

To enhance personal effectiveness in line with organisational requirements. Supervisors role and responsibilities are defined. People Management techniques are explored and coomunication skills enhanc... more information   send enquiry

To provide a grounding in supervisory skills and an understanding of the supervisor's role within your organisation. Leadership, self management, interpersonal skills, communication and team developme... more information   send enquiry

1,2 or 3 day courses designed around your needs. The role of the supervisor varies from organisation to organisation. The content and length of a course varies accordingly. Instead of an "off the shel... more information   send enquiry

What are organisational expectations of Team Leaders? What are the team's expectations? What are the Team Leader's expectations? The answer to these questions creates a skillset for a Team Leader. The... more information   send enquiry

Introductory 1 day course that investigates the role of a Team Leader and the basic skill requirements. Topics include Effective feedback, Team roles, Communication, managing others and self managemen... more information   send enquiry

What is a team leader? What do you want from your team leader(s)? What problems do they face? What are their development needs? Are the answers the same for all? Probably not. You can choose a generic... more information   send enquiry

This three day programme is suitable for Team Leaders, Supervisors, Line managers or people being developed for such roles. This course includes such topics as communication, self-management, team dev... more information   send enquiry

To improve personal effectiveness. The four steps to effective time management are fully explored. Barriers are identified and solutions shared. Includes many tips and techniques for use in the workpl... more information   send enquiry

This is an overview of a course that would be tailored to fit your specific requirements. We cannot change time but we can use it more effectively. This highly interactive course takes the delegates t... more information   send enquiry

This three day programme provides a thorough grounding in how to train groups or individuals. The focus is pratical application of skills learned and as such there is a high level of delegate involvem... more information   send enquiry

This is an overview of a course that would be tailored to fit your requirements. This programme is designed for delegates who need an understanding of marketing, for example support staff. An easy to ... more information   send enquiry