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Examining the value of an appraisal. What to consider before during and after the appraisal. The interpersonal aspects of delivering feedback. Understanding the value of constructive criticism to app... more information   send enquiry

Assertiveness is an essential tool for the modern business professional. From effective appraisals to managing your team and career, assertiveness is key. This course gives you a safe environment to e... more information   send enquiry

For anyone who is involved with or may become involved in presenting to a group both formally or informally. This course maximises your impact with a group by concentrating not on equipment use but on... more information   send enquiry

What is facilitation? What is a facilitator? Course covers what to consider before during and after a day as a facilitator and important things to consider about the role of facilitator. This course c... more information   send enquiry

A course that provides the new competencies for success in management today. The course supports managers facing the real challenges of our workplace; managing change, flexibility and performance. Th... more information   send enquiry

Suitable for all staff working at the customer interface. Covers the interpersonal aspects of customer care including rapport, understanding and adapting verbal and non verbal communication for win/wi... more information   send enquiry