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Effective customer service is absolutely vital to your organisations ability to satisfy and retain customers and is increasingly recognised as a means by which an organisation can develop a competitiv... more information   send enquiry

It is very important for organisations to make the most of the human resources available to them. Carrying out appraisal interviews to review progress, assess performance, identify training needs and ... more information   send enquiry

Whatever job we do, we usually have to work with others. Getting the job done and having a happy working environment can make all the difference to the quality of life and the business. This course is... more information   send enquiry

GA provide Personal and Management Development courses as seen on our website: Leadership / Motivation / Presentation / Supervisory Skills / Delegation Skills / One-to-One Executive Coaching. Cours... more information   send enquiry

We communicate all the time but rarely think about it. We are often not fully aware of the messages we are really sending. Building healthy working relationships is vital to business success. Communic... more information   send enquiry

There are both risks and benefits to every contract. Do you have the necessary legal knowledge to recognise and understand the contracts you are involved with? When a problem or dispute arises with a ... more information   send enquiry

In the modern business environment it is not enough to stand still. A creative and innovative approach could mean the difference between an organisation’s success and failure. This course examines th... more information   send enquiry

Among the many benefits of effective delegation are - better productivity, more freed up time for planning, people development, job satisfaction and greater team flexibility. This workshop covers a r... more information   send enquiry

This interactive course takes delegates through all stages of the disciplinary process and gives them opportunity to practise their skills. They will be able to:- Explain why your company has a disc... more information   send enquiry

This course will inform delegates of the various legal issues involved with dealing with discipline and attendance problems. The course will give delegates the confidence to deal with disciplinary iss... more information   send enquiry

This course aims to give delegates a firm understanding of what is required to successfully draft commercial contracts. It looks at planning for the contract, risk and liability, understanding legal j... more information   send enquiry

At work all of us have to write. Much of our contact might be by telephone, but, with the advent of electronic means of sending information, use of the written word has increased rather than decreased... more information   send enquiry

No contract will be successful unless - it is under-pinned by sound contract management and administration. More often than not it is the support team involved in the background of a contract that ens... more information   send enquiry

Effective contract negotiation is at the heart of commercial success. The art of contract negotiation is just as important for the support team as it is for the up-front negotiator. This course helps... more information   send enquiry

This intensive course deals exclusively with Engineering Contracts and the legal skills needed to manage the contract and deal with risk. Can be compressed to one day and is suitable for Project and... more information   send enquiry

Both the business world and the world at large are becoming more culturally diverse by the day. It is essential that businesses embrace this change and understand all there is to know about Equal Oppo... more information   send enquiry

Appointing the right people is a fundamental ingredient for the success of any organisation together with being the beginning of a significant period of investment. By getting the process right it can... more information   send enquiry

This course is designed for newly appointed HR / Personnel Assistants, or Managers in SME’s responsible for day-to-day HR issues. It will take delegates through everything they need to know about the ... more information   send enquiry

People often find themselves in a line management role and soon realise they are not prepared for the challenges this presents. This course will help to arm the line manager with the necessary skills ... more information   send enquiry

In today’s world we see less and less examples of positive leadership and apart from a few notable exceptions like Richard Branson - the business world suffers likewise. This programme is designed to... more information   send enquiry

Providing customer service can be challenging. Customers often have heightened and unreasonable expectations of service. Both customers and service providers are experiencing higher levels of pressure... more information   send enquiry

Time is precious therefore it is important that time given to meetings is used in the most effective manner possible. The aim of this one-day course is to give guidelines on the preparation, structur... more information   send enquiry

This one-day course is designed to help the minute-taker/secretary to achieve taking minutes with accuracy, speed and confidence. The course gives a framework for minute taking and will help delegates... more information   send enquiry

In today’s competitive business world we are all under increasing pressure to deliver better results. Both buyers and sellers at the forefront of commercial relationships and anyone negotiating intern... more information   send enquiry

This course is ideal for anyone who is responsible for the selling of products on behalf of their organisation. The course will give you the chance not only to improve your Negotiation Skills but to a... more information   send enquiry

The job of management is to run the business with the given resources. This may mean dealing with materials, equipment, time deadlines, performance targets etc. The companys greatest asset is its work... more information   send enquiry

Many companies have developed the use of the telephone as a positive sales tool. Delegates will be able to practice making outbound calls through several telephone-recorded exercises in order to ident... more information   send enquiry

Traditionally viewed as an essential skill for all sales and customer facing staff it is now expected that most members of staff should be able to present to an audience. This course will help you pla... more information   send enquiry

Project Management is a skill widely being used in organisations. Many Project Managers have however gained their training through practical experience 'on the job'. Our training consultants in this ... more information   send enquiry

The aim of this programme is to give participants the proficiency to collect data, organise material and produce finished reports efficiently and effectively so that they will impress their readers – ... more information   send enquiry

Sales people are in the vanguard position as far as customers perception of the company is concerned so they need to be highly credible, have first-class interpersonal skills and be able to influence ... more information   send enquiry

The aim of the course is to give individuals the opportunity to examine the pressures they face at work. They will identify their reactions to a range of situations and people; develop awareness and e... more information   send enquiry

Supervisors and Team Leaders are key people in any business. Their performance can greatly affect productivity and therefore the overall success of the organisation. The way that Supervisors lead thei... more information   send enquiry

The skills required to manage key accounts are changing all the time and this course is about helping delegates to develop new and different techniques. In these key accounts, the Account Manager now... more information   send enquiry

GA’s range of Personal and Management Development courses are designed to help delegates to develop their leadership and management skills. The courses are all delivered by trainers with extensive “Pe... more information   send enquiry

For any organisation to flourish, people need to work in harmony not against each other. Businesses can fail or at least be less efficient or less profitable if individuals work in isolation – or – wo... more information   send enquiry

Are you confident enough to deal with any type of phone call? Is your telephone manner as polished as it can be? The importance of dealing effectively with phone calls can never be underestimated. S... more information   send enquiry

By the end of the course you will be able to: list the skills, attributes and qualities of an efficient/effective secretary and know how to put them into practice contribute to the productivity of ma... more information   send enquiry

This course provides an in-depth study of one of the most widespread engineering contracts in use today. Every aspect of the MF1 contarct will be examined, explained and related to the principles of l... more information   send enquiry

The last decade has seen a considerable change in the role of the PA / Secretary in business. This programme has been designed to help you understand your role as a PA in business today and maximise y... more information   send enquiry

Effectively plan and confidently prioritise your tasks Implement new systems to improve performance Minimise interruptions and make the best use of the telephone Handle written material efficiently... more information   send enquiry

We all have the skills which we are very good at executing inimitable manner but transferring these skills to others in a copyable manner is a skill in itself. Many companies are seeking to become mor... more information   send enquiry

Your organisation will only survive if you continuously bring in new clients and maximise revenue from existing clients. As well as providing us with additional revenue new clients can also challenge ... more information   send enquiry