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Many staff do not understand their role in the performance review and feel that it is an opportunity to their managers to ‘have a go’. Organisations often develop appraisers yet forget about apprais... more information   send enquiry

At some time or other most of us have difficulty with the behaviour of colleagues, bosses or members of our staff which stop us achieving our own goals and leave us feeling inadequate and stressed. Th... more information   send enquiry

Coaching works because I let the client own the solution, create the goals and celebrate the action taken. Kay is an experienced coach who gets results. Coaching can be by phone and/or email if face t... more information   send enquiry

Achieving results through the work of other people is a key part of every manager's job; coaching and developing staff is a crucial part of this function. This workshop gives practical guidance in how... more information   send enquiry

We have developed a method of enabling employees to become more comfortable with change and develop confidence in working with new processes and methods. "The Buxton Experience" is a tailored process ... more information   send enquiry

Change is a key feature of work today and is now very necessary for survival. New methods, approaches and practices can be very difficult to implement in the new, strange environments where people are... more information   send enquiry

The success of your business is dependent upon how well you and your staff treat your customers. It therefore makes good business sense to review your customer care practices and develop new initiativ... more information   send enquiry

Managing diversity is about valuing the differences people from varied backgrounds bring to an organisation and nurturing them. This course covers legislation on human rights plus issues high on the p... more information   send enquiry

• Use a consultative selling approach suitable for the modern age • Create a good first impression with any client Apply the psychology of why people buy and their motivations • Identify customer need... more information   send enquiry

This programme provides a sound understanding of the basic psychology behind effective communication. We will complete a personality questionnaire to understand our own preferred style for communicati... more information   send enquiry

This is a pragmatic course covering tried and tested methods of key account management. It is based on the work of Professor Malcolm McDonald at Cranfield University. The Account Manager not only has... more information   send enquiry

This course uses a self-perception inventory to identify delegate's preferred leadership style and compares the results of this to the perception of their staff, boss, colleague(s) and any others chos... more information   send enquiry

Coaching works because I let the client own the solution, create the goals and celebrate the action taken. Kay is an experienced coach who gets results. Coaching can be by phone and/or email if face t... more information   send enquiry

The need for managers who can perform effectively is an essential requirement in business today. They must demonstrate their management style with confidence and draw on a range of approaches to suit ... more information   send enquiry

Mentoring others is an approach taken to develop staff's confidence, achieve goals and higher productivity. The programme develops the skills of mentoring and provides a toolbox of techniques to manag... more information   send enquiry

The success of a meeting rests, not just with the discussion and decisions taken, but also with accurate recording of what has taken place and what action is required. This course will give participan... more information   send enquiry

The skilled negotiator always sets out to achieve a win/win outcome so that they get what they are looking for but not at the expense of the other party. Thus relationships are improved and people wor... more information   send enquiry

This course is designed to enable trainers to use a range of participative methods with individuals or groups of learners. It focuses on syndicate work, cases studies, exercises, management activities... more information   send enquiry

Good presentation skills are vital in communicating ideas and for influencing others to follow your direction. Once learned, good presentation skills reward you for the rest of your life. This course ... more information   send enquiry

We use behavioural (competency) based interviewing as the basis for our selection method. Develop events can cover performing job analysis, drawing up the person specification, advertising, sifting, l... more information   send enquiry

There is an increasing demand on most people in business today to increase productivity, profitability and quality, sometimes resulting in undue pressure, or stress. This day looks at the relevance o... more information   send enquiry

The transition from team member to team leader is one of the most challenging. This pragmatic workshop teaches you how to increase work output, improve the quality of work and achieve greater flexibil... more information   send enquiry

It is a well known fact that a group of people working together can achieve so much more if they are a cohesive team. The course then guides you through the techniques for identifying and evaluating t... more information   send enquiry

Most people know what best practise time management techniques are; it is the internal time waster which is often the problem. This course uses a psychometric test of personality which can explain why... more information   send enquiry

Good trainers are able to design and deliver effective knowledge, skills and attitudes development events and deliver them in a positive and motivational way. This course is as equally effective with ... more information   send enquiry

This course is designed to enable delegates to take a structured approach to training design, using a competency based approach. This is a practical course, with delegates asked to work on real traini... more information   send enquiry

A lot of money is spent on training within organisations, but how do we know the training system is effective? This course outlines the need to implement an ongoing training evaluation process, follow... more information   send enquiry

This course is designed to enable you to identify training needs at an organisational, group and individual level in line with corporate strategy; taking into account current and future needs and bot... more information   send enquiry