3 days - may also be run in-house variations from 1-3 days. This workshop is the most successful Business Continuity / Disaster Recovery workshop run in the UK. Developed over 7 years and presented t... more information   send enquiry

Covers consulting roles and putting consulting into a broader business context. What is a Consultant; Skillsets for Consulting; Consultancy Cycle; Assessing your Skills; Finding Contacts; Writing Effe... more information   send enquiry

Overview of analytical tools for technical professionals; An intensive, interactive and practical course designed to show how to use creative and productive thinking in real work situations. Alternati... more information   send enquiry

A two-day workshop that can be tailored to client requirements. Example Outline: 1. Role and Value of Contracts - The role of contracts in the commercial environment; Areas of exposure and risks; The ... more information   send enquiry

Topics: The Strategic Help Desk; Help Desk Portfolio; Organisational Issues; Implementing / Enhancing the Help Desk; Issue & Problem Management Measuring & Monitoring Help Desk Service; Skills Issues;... more information   send enquiry

A pragmatic and (almost) jargon-free interactive 2-day workshop. "If the Information Technology Department reports to you, and especially if you are not a computing professional - here is everything ... more information   send enquiry

OUTLINE OF A ONE-DAY WORKSHOP. This workshop shows how to control and manage incidents to mitigate their impact and to ensure safety of personnel and continuity of business processes. 1. Purpose of I... more information   send enquiry

The 2-day workshop covers: 1. The purpose of IT DR Planning 2.Backup regimes & 3.Third party solutions (Continuous availability, hot, warm and cold sites, mobile solutions; quick resupply, other servi... more information   send enquiry

A pragmatic, interactive 2-day workshop for IT professionals and business users of IT services in measurement of IC&T's business (non-technical) performance. What does IT contribute to the business? ... more information   send enquiry

2 days. Definition of Management; Characteristics of Good Managers; Leadershhip; Work Planning & Definition; Communication Skills; Managing People; The Organised manager; Managing Time; Handling Probl... more information   send enquiry

2 days. Legal Background, Standards, Contracts; Conditions, Specifications, Tenders & Evaluation; Negotiating Better Terms; Tactics and Behaviour in Negotiation. more information   send enquiry

This two day interactiv workshop shows how to avoid project failure and achieve successful, profitable projects. It covers: 1. Management Methodologies for Control - Pressures for Change, Organisation... more information   send enquiry

Versions from one to 5 days. This interactive workshop combines theory and practice to provide delegates with professional training in the principles and practices of Risk management. On completion, ... more information   send enquiry

Complete workshop on developing IT Service Level Agreements. Covers SLA Project; Creating Meaningful Performance Measurements and Metrics; Types of SLA; Developing, Designing, Writing and Implementing... more information   send enquiry

2 days. Why Technical Writing is different; Setting Objectives; Targetting the Audience; Collecting Information; Documents and Structure; Language Style; Language Mechanics; Layout and Format; Use of ... more information   send enquiry