In a world of increasing competition and customer choice, effective customer relationships make a crucial difference to success. This course emphasises the human factor in customer relationship manag... more information   send enquiry

We have all met people with presence - individuals with the gravitas to inspire confidence or the charisma that creates enthusiasm. Some have this as a gift, but for others it needs to be released. ... more information   send enquiry

To be visible and to be taken seriously are important factors in personal effectiveness at meetings, interviews and presentations. This course develops the physical aspects of making a strong person... more information   send enquiry

The performance of organisations depends crucially on the effective management and motivation of people at all levels. Key issues are the levels of skill among employees and their willingness to achie... more information   send enquiry

Command and control has its place, but inspirational leadership makes it possible for leaders to focus on the strategic issues essential to their role. Leaders who can empower their people, inspiring ... more information   send enquiry

In most work today an essential skill is the ability to communicate effectively - interacting with others, hearing what they have to say and being able to influence them. Highly participative and pr... more information   send enquiry

This practical public speaking course covers both preparing and delivering a speech or presentation. It looks at developing a presentation to fit the audience; overcoming fear and controlling your ner... more information   send enquiry

If you always do what you always did, you will always get what you always got - or perhaps less. With a focus on practical effectiveness, this course examines the nature of creativity and how to rel... more information   send enquiry