Advanced Reception Skills is aimed at those who have been in their role for some time and wish to improve their skills, techniques and confidence, to provide an excellent service to all customers and ... more information   send enquiry

Juggling the potentially conflicting demands of your own workload and the responsibility to other team members can result in overwork, stress and frustration. Effectively asserting yourself in the wor... more information   send enquiry

This highly interactive programme concentrates on both how and why we communicate, specifically on a face-to-face basis, by considering influences on perception, establishing rapport and minimising ex... more information   send enquiry

Most companies involved with the oil and gas industry are able to take advantage of the Shipwork End Use (END) system where goods destined for the oil and gas industry can be imported into their count... more information   send enquiry

This programme will enable all new trainers to feel confident in the development of different types of training, to achieve the best results and to feel comfortable on their feet in front of a group o... more information   send enquiry

Every business person should have at least one elevator speech to help them open doors and generate greater opportunities to build their business, their networks and their reputation. Are you able to ... more information   send enquiry

Lots of littles make a big impact - negative and positive! This comprehensive customer service programme concentrates on making the participants aware of the impact they can have on every internal and... more information   send enquiry

Wherever you work, whatever you do, you will encounter and may even initiate office politics. Some people cope well with them, some join in, some ignore them and some rise above them. Who is to say wh... more information   send enquiry

Have you little or no experience or confidence in giving presentations? This programme should help, as it will develop your ability to prepare for and deliver a confident and effective presentation. V... more information   send enquiry

A team needs to be focused, cohesive and productive to reach its optimum performance level. As team leader it is vital you have a understanding of the skills and techniques needed to develop your team... more information   send enquiry

This programme is designed to explain the basic principles of effective business writing and covers all stages of writing, including planning out the communication, proper structuring, and usage of ef... more information   send enquiry

This course will increase feelings of personal competence for individuals making credit control calls, enhance their existing skills and possibly add some new techniques. As a result the credit contro... more information   send enquiry

This programme will help managers to become more effective in their roles. Management is about getting things done through the effective use of resources. This programme is practical, relevant and de... more information   send enquiry

The role of a team leader is 'hands on' management in the truest sense. Very often the supervisor has been one of the team and is now responsible for colleagues and friends. New supervisors faces a bi... more information   send enquiry

This in-depth two day programme will focus on how to understand financial and management accounts and how to apply analytical techniques to balance sheets, profit and loss accounts and management acco... more information   send enquiry

Few people are comfortable when faced with answering questions from journalists. They could ask you just about anything and the natural reaction is to be concerned about how your comments will be repo... more information   send enquiry

Developing your self-confidence and understanding assertive behaviour requires the analysis of your own behaviours when dealing with people in different situations. This interactive programme focuses ... more information   send enquiry

The use of the telephone in the workplace is often taken for granted. Yet the telephone is used every day to communicate with customers, colleagues and suppliers. The ability to communicate effectivel... more information   send enquiry

This programme is ideal for individuals at supervisory and team leader level where an understanding of the fundamentals of finance in a business environment is required. more information   send enquiry

Most of us put on our best suit and bring out our highest standards at interview time or perhaps for presentations. This workshop will develop the theory that key accounts work requires us to live the... more information   send enquiry

Manay sales people have to generate their own leads and actively market within their area. How can you create awareness and interest, draft a plan, and follow up leads to grow your business? This work... more information   send enquiry

This programme will enhance participants' skills so that they will be able to extract the best results from their exhibition efforts by understanding and practising good exhibition preparation and pre... more information   send enquiry

For the busy manager today, ensuring staff are properly motivated and finding the time to think, to plan ahead and more importantly to ensure your own professional development continues, are very impo... more information   send enquiry

This programme provides an insight into fundamental negotiating and influencing skills which can be applied in a wide range of negotiating situations. Negotiating tactics, the skills of persuasion and... more information   send enquiry

Today's business environment demands more product and service delivery on a project basis. This course defines what project management is, how best to plan, monitor and manage projects, and their rela... more information   send enquiry

Three seconds is all it takes for your customers to receive a negative or positive first impression about your organisation. This course has been designed to provide receptionists with the skills, kno... more information   send enquiry

Successful sales people use their consultative skills to encourage new customers to use their service as opposed to another supplier's and then close their business with some long term commitment. Thi... more information   send enquiry

Boosting sales from the office - an effective telesales person can achieve a far higher call rate than someone travelling between visits and at a fraction of the cost. However, with less selling time,... more information   send enquiry

Identifying what stress actually is can be a problem. Not all stress is bad, however it should always be identified and managed. Stress can affectg both individuals and organisations, and understandin... more information   send enquiry

This intensive 2 day course provides a complete process-driven approach to developing strategic and long term business to business relationships with customers that yield consistent sales growth. Part... more information   send enquiry

This 2 day programme will allow participants and organisations to focus on high value strategic sales without neglecting the ad hoc opportunities that constantly arise. The programme provides a comple... more information   send enquiry

Good minute takers are worth their weight in gold. This enjoyable, practical programme demonstrates how to take notes during the meeting and how to produce high quality minutes. The training goes furt... more information   send enquiry

This very practical workshop has been designed to take you step by step through a sales negotiation process using a case study throughout. It will give the essential information needed to negotiate pr... more information   send enquiry

The executive secretary, PA or administrator holds a key position of influence in the management team and can make a considerable contribution to business success with a clear understanding of managem... more information   send enquiry

There's never enough time in the day" is a common phrase. In fact, all of us enjoy exactly the same number of seconds in a day; 86,400. How each of us chooses to use this time is another matter. This ... more information   send enquiry