This one day course provides line managers with a framework to approach appraisal situations, and may be focused around your organisation's appraisal / performance management system. OBJECTIVES - Why... more information   send enquiry

This one day course provides line managers with a framework to approach appraisal situations, and may be focused around your organisation's appraisal / performance management system. OBJECTIVES - Why... more information   send enquiry

To enable individuals to develop skills and techniques in being more assertive and in dealing with non-assertive behaviour from staff, colleagues and clients. Course Objectives: ·Understand the dif... more information   send enquiry

To enable individuals to develop skills and techniques in being more assertive and in dealing with non-assertive behaviour from staff, colleagues and clients. Course Objectives: •Understand the dif... more information   send enquiry

To enable individuals to develop skills and techniques in being more assertive and in dealing with non-assertive behaviour from staff, colleagues and clients. Course Objectives: ·Understand the dif... more information   send enquiry

This workshop provides a first look into change & project management. It will give you some of the critical & fundamental components that help ensure successful business change. OBJECTIVES Have a ... more information   send enquiry

This workshop provides a first look into change & project management. It will give you some of the critical & fundamental components that help ensure successful business change. OBJECTIVES Have a ... more information   send enquiry

Are you a line manager? Do you have the role of coaching someone on the job? Do you wish to understand the most effective methods of coaching? Would you benefit from knowing the key stages of a simpl... more information   send enquiry

Are you a line manager? Do you have the role of coaching someone on the job? Do you wish to understand the most effective methods of coaching? Would you benefit from knowing the key stages of a simpl... more information   send enquiry

Do you know who your customers / clients are – internal and external? Does the telephone interrupt your “real” work? Are you informed about problems that you have no authority to resolve Do you have t... more information   send enquiry

Do you know who your customers / clients are – internal and external? Does the telephone interrupt your “real” work? Are you informed about problems that you have no authority to resolve Do you have t... more information   send enquiry

Do you find people don't understand the reactions of people in different countries to work requests? Do you think we need to be more aware of our own culture and those of others and the impact this ca... more information   send enquiry

Do you find people don't understand the reactions of people in different countries to work requests? Do you think we need to be more aware of our own culture and those of others and the impact this ca... more information   send enquiry

To ensure that staff deliver a service that meets and exceeds customer expectations. Staff who deal with customers, work in a demanding arena & need skills to deliver service that meets and exceeds c... more information   send enquiry

To ensure that staff deliver a service that meets and exceeds customer expectations. Staff who deal with customers, work in a demanding arena & need skills to deliver service that meets and exceeds cu... more information   send enquiry

Interactive ½ or day course provides techniques for handling difficult people and situations confidently and effectively. The workshop you will enable you to interpret difficult behaviours & relate th... more information   send enquiry

Interactive ½ day provides effective techniques for handling difficult people and situations confidently and effectively. The workshop you will enable you to interpret difficult behaviours & relate th... more information   send enquiry

Develop understanding of the value of managing diversity Develop key skills in managing diversity Define the differences between equal opportunities, affirmative action, and managing diversity Make a... more information   send enquiry

To provide a brief introduction to current employment law to assist in adopting responsible employment practices Review principles of the employment contract & a best practice approach to making chang... more information   send enquiry

To provide a brief introduction to current employment law to assist in adopting responsible employment practices Review principles of the employment contract & a best practice approach to making chang... more information   send enquiry

Do you find some people easy to get "to get on with" and others difficult? Would you like to be able to get your message across at meetings, one to ones, with your manager or with your team? This on... more information   send enquiry

Do you find some people easy to get "to get on with" and others difficult? Would you like to be able to get your message across at meetings, one to ones, with your manager or with your team? Gain th... more information   send enquiry

Suitable for anyone involved in the recruitment of staff - from establishing the job and person specification, to conducting interviews and making the final selection. ·Purpose of selection interv... more information   send enquiry

One or two day course depending on needs. Suitable for anyone involved in the recruitment of staff - from establishing the job and person specification, to conducting interviews and making the fina... more information   send enquiry

Learn your management style How to adapt your management style to suit the situation Tools to make you feel more confident in dealing with poor performers Are you good at motivating people Do you want... more information   send enquiry

Learn your management style How to adapt your management style to suit the situation Tools to make you feel more confident in dealing with poor performers Are you good at motivating people Do you want... more information   send enquiry

CONTROLLING / CHAIRING MEETINGS Open to anyone who wishes to develop skills in effectively controlling meetings The Course will: ·Provide a clearer sense of the role and responsibilities of contr... more information   send enquiry

Open to anyone who wishes to develop skills in effectively controlling meetings The Course will: ·Provide a clearer sense of the role and responsibilities of controlling a meeting ·Explore the na... more information   send enquiry

By recognising when a negotiation situation is relevant, they will be able to choose the appropriate negotiation style for them and for their client. The aim of this one or two-day workshop is to leav... more information   send enquiry

By recognising when a negotiation situation is relevant, they will be able to choose the appropriate negotiation style for them & for their client. The aim of this one or two-day workshop is to leave ... more information   send enquiry

A way to help staff to grow is to use objective, non-judgmental feedback, this is a central part of performance management. It is a key tool for maintaining & improving performance on a day to day bas... more information   send enquiry

A way to help staff to grow is to use objective, non-judgmental feedback, this is a central part of performance management. It is a key tool for maintaining & improving performance on a day to day bas... more information   send enquiry

A way to help staff to grow is to use objective, non-judgmental feedback, this is a central part of performance management. It is a key tool for maintaining & improving performance on a day to day bas... more information   send enquiry

Open to anyone who needs to address meetings or make a presentations. An opportunity to develop skills in giving presentations to small or large groups of people. Delegates will learn how to plan, pre... more information   send enquiry

Open to anyone who needs to address meetings or make a presentations. An opportunity to develop skills in giving presentations to small or large groups of people. Delegates will learn how to plan, pre... more information   send enquiry

This course is designed to help staff who are new to or inexperienced in face to face or telephone selling, or may need to brush-up their basic selling skills. A practical interactive course for sale... more information   send enquiry

This course is designed to help staff who are new to or inexperienced in face to face or telephone selling, or may need to brush-up their basic selling skills. A practical interactive course for sale... more information   send enquiry

A one day theoretical and practical workshop for managers and / or staff in any setting to enable them to manage their own stress and stressful situations more effectively. By understanding what stre... more information   send enquiry

By understanding what stress is, how it is caused, how it may manifest and some techniques for dealing with it, people will be able to undertake their jobs more effectively and with a greater degree o... more information   send enquiry

Learn your management style How to adapt your management style to suit the situation Tools to make you feel more confident in dealing with poor performers Are you good at motivating people Do you want... more information   send enquiry

Learn your management style How to adapt your management style to suit the situation Tools to make you feel more confident in dealing with poor performers Are you good at motivating people Do you want... more information   send enquiry

This course may run from half to two days depending on the need. It may cover theory and practical tips for managers and team leaders and / or be an activity based course focusing on the team itself.... more information   send enquiry

This course may run from half to two days depending on the need. It may cover theory and practical tips for managers and team leaders and / or be an activity based course focusing on the team itself.... more information   send enquiry

To make participants aware of the techniques to make effective telesales. Every business needs to increase its customer base and sales turnover and one way is through effective telecommunications. W... more information   send enquiry

To build awareness of techniques to make effective telesales. Every business needs to increase its customer base & sales turnover and one way is through effective telecommunications. Whether the cu... more information   send enquiry

A basic refresher / introduction to Time Management skills which will adapt to any current time management tools. Are you always in a rush & feel you are always running out of time Would you like to ... more information   send enquiry

A basic refresher / introduction to Time Management skills which will adapt to any current time management tools. Are you always in a rush & feel you are always running out of time Would you like to ... more information   send enquiry

A basic refresher / introduction to Time Management skills which will adapt to any current time management tools. Are you always in a rush & feel you are always running out of time Would you like to ... more information   send enquiry

Just demonstrating a task as you do it is not enough for others to learn how to do it this course will teach you how to ensure that a task is learnt as quickly as possible, and thoroughly. Know how pe... more information   send enquiry

Just demonstrating a task as you do it is not enough for others to learn how to do it this course will teach you how to ensure that a task is learnt as quickly as possible, and thoroughly. Know how pe... more information   send enquiry