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Customer Service Excellence in Retail

   Course Code: CSRS01

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Description and objective: Customers – the most important people in any business. Are your customer service skills in
tip-top condition? Do your customer service skills set you apart from your competitors? This brain-friendly workshop explores our relationship with our customers and the effects our behaviour has on them – together we can make your customers want to come back

Suitability: Customer facing managers and staff in the retail sector who want to improve the organisation’s success by developing lasting and profitable relationships with customers.

Contact Dynamic Customer Solutions Ltd

Phone	+ 44 (0) 121 733 6672 When calling be sure to mention Training Pages
Fax	+44 (0) 7092 843729

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Subject	Re: Customer Service Excellence in Retail
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Categories

•	Business and Management > Service > Customer Service and Care
•	Sales, Marketing and PR > Sales > Customer Service