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Managing Difficult Customers

  Course Code: DDDC01

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Description and objective: No matter how customer focused your organisation is, sometimes things do go wrong. We all have to deal with difficult or demanding customers occasionally, but how we deal with them can have a significant impact on our future relationship with our customers. If you can successfully defuse difficult situations you will turn dissatisfied customers into allies.

Suitability: A practical workshop for professionals who may have to manage difficult customers in
face-to-face situations or on the telephone

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Phone	+ 44 (0) 121 733 6672 When calling be sure to mention Training Pages
Fax	+44 (0) 7092 843729

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Categories

•	Business and Management > Service > Customer Service and Care
•	Personal Development > Problem Solving