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Customer Contact Skills for Non-Sales Staff (ILM)

  
Ability Professional Training Ltd - 1 day - All difficulty levels - Public & In-House & Blended in-house & Blended public - £295.00 (includes materials, lunch, refreshments)
Send A Message  - visit website http://www.ability-professional-training.co.uk/

Description and objective: Apt Training
Sales people may be trained in customer contact skills but what of credit controllers, technical support staff and others who visit customers. Are you missing business because marketing opportunities are not spotted? What are the danger signs that indicate coming troubles? This course has been designed to plug the knowledge gap.
 

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Phone 020 8300 9292 When calling be sure to mention Training Pages
Fax020 8302 9922

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Categories

 •Business and Management > Leadership and Management > Supervisory Skills
 •Business and Management > Service > Customer Service and Care


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