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Communication & Telephone Skills
   Partners in Business -
1 day - All difficulty levels - Public - £154 (includes materials, lunch, refreshments)
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Description and objective: Do you know who your customers / clients are – internal and external?
Does the telephone interrupt your “real” work?
Are you informed about problems that you have no authority to resolve
Do you have to deal with angry & rude people
This practical course enables staff to know the importance of their role in dealing with customers / clients over the telephone, & the implications of their actions. You will gain the ability to handle difficult people calmly and courteously, & enable you to de-personalise the callers' emotional approach.
Contact Partners in Business
| Phone | 01923835981 When calling be sure to mention Training Pages
| Fax | 01923840780 |
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Send a Message
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