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Customer Care

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Description and objective: To ensure that staff deliver a service that meets and exceeds customer expectations.

Staff who deal with customers, work in a demanding arena & need skills to deliver service that meets and exceeds customer expectations. Skills need to be refreshed and developed to address all aspects of customer service and care standards.
Appreciate the importance of retention &
Identify the behaviours, knowledge and skills that make a difference to customer relationships & how to handle difficult customers assertively and complaints effectively.

Suitability: An introduction / refresher into best practices in respect of customer care

Contact Partners in Business

Phone	01923835981 When calling be sure to mention Training Pages
Fax	01923840780

Send a Message

Training Pages can send your message straight to the company.

Your name:
Email address
Phone Optional
Subject	Re: Customer Care
Your message Remember to include your postal address if requesting brochures or other material

Categories

•	Business and Management > Service > Customer Service and Care