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Assertiveness Skills

 
Partners in Business - 2 days - All difficulty levels - In-House - Price on application (includes materials)
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Description and objective: To enable individuals to develop skills and techniques in being more assertive and in dealing with non-assertive behaviour from staff, colleagues and clients.

Course Objectives:
•Understand the difference between aggressive, manipulative and passive behaviour •Have a clear understanding of assertive behaviour; assertive verbal language and assertive body language•Develop skills in saying No and making a request •Consider the links between assertive communication and self esteem •Develop strategies for building up confidence
 

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Phone 01923835981 When calling be sure to mention Training Pages
Fax01923840780

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Categories

 •Personal Development > Communication Skills > Assertiveness


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