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Managing Difficult Business Situations & Customers

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Description and objective: Providing customer service can be challenging. Customers often have heightened and unreasonable expectations of service. Both customers and service providers are experiencing higher levels of pressure from work and life in general so we have a potentially explosive mixture. This course helps staff to manage difficult situations with confidence.

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Phone	0845 130 5714 When calling be sure to mention Training Pages
Fax	0845 280 4933

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Categories

•	Business and Management > Service > Customer Service and Care
•	Sales, Marketing and PR > Sales > Customer Service