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Dealing with Difficult People

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Description and objective: Interactive ½ or day course provides techniques for handling difficult people and situations confidently and effectively.
The workshop you will enable you to interpret difficult behaviours & relate these to possible causes
Explain the motivators and payoffs that people achieve from aggressive or passive behaviour
Identify different working styles & their strengths and weaknesses
Identify triggers to difficult behaviours
Apply strategies to deal with difficult people & situations Suggest actions and solutions for own scenarios

Suitability: Anyone who needs to improve their skills in handling difficult people in the worklace. develop essential skills in just half a day.

Contact Partners in Business

Phone	01923835981 When calling be sure to mention Training Pages
Fax	01923840780

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Subject	Re: Dealing with Difficult People
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Categories

•	Business and Management > Leadership and Management > Supervisory Skills
•	Personal Development > Communication Skills > Interpersonal Skills