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Customer Service For Credit Control
   Reed Learning -
1 day - All difficulty levels - Public & In-House - £499.00 (includes materials, lunch, refreshments)
Course Code: CSC
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| Venue | Dates
| | 1 | Holborn Training Centre, 9 Kingsway, London, London, WC2B 6XF | 9 Feb 2009 |
Description and objective: Positive and assertive interaction with customers by credit control is essential to making sure you get paid whilst still maintaining good relations and customer loyalty. The course will assess how assertive delegates are, demonstrate how to react to aggressive behaviour and teach skills to help you take control and ensure positive outcomes every time. Suitability: A course for credit controllers and credit control managers who want to fine tune their customer service skills or start from the basics.
Contact Reed Learning
| Phone | 0800 132 448 When calling be sure to mention Training Pages
| Fax | 0800 435 314 |
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