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The effective IT unit

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Description and objective: The customer-facing IT unit. * * This is an energetic and challenging event that enables you to examine the whole of the unit’s operation in a unique way. It is fast paced and stimulating, and provides you with a view of your unit from the commercial perspective. Yes, there is some theory, but the focus is on your service, your clients and your people. It is about live issues and practical solutions. * * You analyse your operation using Ambit’s key elements. Each of these elements needs to be in balance for you to be effective. We explore exactly what your customers want, what they get and how they get it. You identify moments of truth – where things can go irretrievably wrong – and you finish off by drawing up action plans. * * The overall aim is to improve your service delivery. The benefits of such an event are directly related to your business plan, the needs of your users and the goals of the organisation

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01608 676 082 When calling be sure to mention Training Pages

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Categories

•	Human Resources > HR Information Systems
•	Business and Management > Service > Service Management