Customer focus
Ambit -
1 day - All difficulty levels - In-House
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Description and objective: This is an energetic and challenging event that
enables you to examine the unit's operation from
the customer's perspective. The overall aim is to
improve the commercial effectiveness of your unit
enabling you to see better integration with your
customers, enhance your service quality and sharpen
your staff's commercial awareness.
The focus is on your service, your clients and your people.
It is about live issues and practical solutions. You analyse
your operation using the key elements relevant to your
success.
In particular, we explore what your customers want and
how they get it and also define exactly what your product
or service achieves. You identify moments of truth
- where things can go irretrievably wrong.
The benefits of such an event will be directly related
to your business plan and the goals of the organisation.
Contact Ambit
| Phone | 01608 676 082 When calling be sure to mention Training Pages
|
Send a Message
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