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ILM Developing the First Line Manager - Part 2 (Bristol)

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Description and objective: Tomorrow’s supervisors will become business unit-managers in their own right. This course follows on from Part1 and prepares
participants to become top-performing members at their
current level of management.

Segments:
1.2 Identifying Self-Development Needs
- S.W.O.T. analysis
- appraisal against management standards
- self-checking (the effective manager)
- learning styles

2.2 Problem Solving Skills
- 6 steps of systematic problem-solving
- symptoms and causes
- generation and evaluation

2.3 Briefing Skills
- planning and preparation
- the physical skills
- handling feedback

5.2 Planning Work
- the value of planning
- principles of capacity management;
1. Forecasting and balancing
2. Loading, sequencing, and scheduling
- measurement of work and losses

5.6 Preventing Accidents
- standard risk management, (training and supervision)
- auditing, safe systems, investigating and reporting
- dealing with the human factor

6.2 Understanding Costs
- fixed and variable costs
- charting break-even point
- identifying waste & reducing costs

6.5 People as a Resource
- rights & responsibilities of employer & employee
- implementing discipline and grievance procedures
- handling communications

7.2 Delegation
- categorising your work for delegation
- who to delegate to, and why
- using delegation to benefit the whole team

7.5 Training
- how people learn
- motivations to learn
- the 5 step process of job-instruction

8.2 Managing Performance
- planning, organising, and monitoring work
- reviewing performance with team and individuals
- interpersonal and communication skills

Contact EEF Western

Phone	0117 9064819 When calling be sure to mention Training Pages
Fax	0117 9744288

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Categories

•	Business and Management > Leadership and Management > Leadership
•	Business and Management > Leadership and Management > Supervisory Skills